If you are not satisfied with your product, you may return it unopened and unused for a refund of the purchase price within 30 days of the shipping date. If your item is defective we will gladly send out a replacement once we have received the original item. Please review our full terms and conditions below.
Items Not Eligible for Return:
If you believe your product is defective please first contact the manufacturer to confirm the issue. We will gladly exchange an item that tests to be defective for the same item within 30 days of the original shipping date. Please note system compatibility issues will not be considered "defective". After 30 days you will need to follow the replacement procedure set forth by the manufacturer's warranty.
You can request an RA number by filling out the Contact Us form. Please include all necessary information (Order #, Reason for Return, Contact Information). Once your RA number has been issued you will receive a Return Authorization form via email. This form must be completely filled out and included in the return package. Please note RA numbers are only valid for 15 days.